SHIPPING POLICY

Last updated: August 13, 2026

Thank you for shopping at TENSX. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

SHIPPING DESTINATIONS

TENSX currently ships to selected international destinations.

Shipping availability may vary depending on your location. If we are unable to ship an order to your destination, we will contact you and issue a refund for the affected order.

SHIPPING TIMES

Estimated delivery times depend on the destination, shipping carrier, customs processing, and other factors outside our control.

Typical estimated delivery times are:

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Canada: 8–18 business days

• Australia: 8–18 business days

• Other supported countries: approximately 7–20 business days

These delivery times are estimates only and are not guaranteed.

SHIPPING COSTS

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, TENSX may offer free shipping promotions or free shipping on selected products or orders.

ORDER TRACKING

If tracking is available for your order, you will receive a tracking number by email after your order has been shipped.

Please allow several business days for tracking information to become active after receiving your shipping confirmation.

SHIPPING DELAYS

TENSX is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• carrier delays;

• customs processing;

• severe weather;

• public holidays;

• transportation disruptions;

• incorrect or incomplete shipping information provided by the customer.

If your order appears to be significantly delayed, please contact us and we will assist you with checking the shipment status.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

TENSX does not control these charges and cannot predict their amount.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at:

danielvalitov.drpshping@gmail.com

We cannot guarantee that an address can be changed after an order has already been processed or shipped.

TENSX is not responsible for orders delivered to an incorrect address provided by the customer.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• check around your delivery location;

• ask members of your household;

• check with neighbors;

• contact the shipping carrier.

If you still cannot locate the package, contact us at danielvalitov.drpshping@gmail.com and we will review the situation.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number;

• a description of the issue;

• clear photographs or videos showing the damage.

Claims relating to damaged or defective products will be handled in accordance with our Refund Policy.

MULTIPLE PACKAGES

In some cases, products from the same order may be shipped separately.

If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

TENSX
Email: danielvalitov.drpshping@gmail.com